Contact Us – Get Instant Support from Askani Group Experts

Contact us - askani group

Pakistan

Monday - Thursday & Saturday
Timing 11:00 - 21:00

Email:
info@askanigroup.com

Call:
+92 (0) 309 825 82 58

WhatsApp:
+92 (0) 316 012 96 15

Contact us - askani group

United Arab Emirates

Saturday - Thursday
Timing 09:00 - 17:00

Email:
info@askanigroup.com

Call:
+971 (0) 509 798 721

Contact with an expert

    Frequently asked questions

    What payment options do I have?
    • Cash on Delivery – Local Orders Only
    • PayPal – Coming Soon 
    • Debit / Credit Cards (VISA, MASTER) – Local & International Orders
    • Bank Account – Local & International Orders

    Please visit our Payments Guide for further details regarding payment methods for online orders.

    Is it safe to use my credit/debit card to make payments?

    All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

    What are the conditions for Cash on Delivery (COD)?

    To avail of COD, please follow these instructions.

    • At checkout, select “Cash on Delivery”.
    • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.
    What is the delivery time?
    • Local order delivery can take between 3 – 5 working days, and International delivery can take between 10 – 15 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order.

      During SALE delivery time is up to 15 working days.

    How do I check the delivery status?

    On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Also, you can track your order by clicking here Track Your Order.

    Contact Us – Talk with Askani Group Experts Today

    Contact Us is your direct gateway to fast answers and friendly fashion guidance. Our support crew listens, solves, and celebrates every request with care. Whether you chase a last-minute gift or track a global shipment, we respond in clear, simple words. Each message helps us refine our service and deepen your trust. We treat every chat as a chance to prove that real people still power online shopping. Reach out now and feel the difference a devoted team makes.

    Your Questions Answered, Your Style Empowered

    We built our Contact Us center around speed, clarity, and pure respect. Skilled agents hold deep product knowledge and can guide fits, fabrics, and after-care in minutes. They resolve size swaps, payment checks, and voucher issues without passing you around. Live order data lets them confirm stock and shipping status in real time. This sharp focus on swift help protects your time and keeps outfits on schedule. Your style goals stay on track because we answer before doubts grow.

    Opening Hours that Match Your Routine

    We align support windows with your busiest shopping hours. In Pakistan, our agents answer from Monday to Thursday and Saturday, 11 a.m. to 9 p.m. In the United Arab Emirates, we serve you Saturday to Thursday, 9 a.m. to 5 p.m. askanigroup.com Holiday weeks bring extended shifts that we announce on our socials. Even outside core hours, urgent emails auto-flag for priority review at dawn. This flexible schedule means help stands ready when carts fill and fashion plans form.

    Our Promise of Swift Support

    Four pillars drive our service pledge:

    1. Broader Product Insight – Experts guide you through deluxe collections and rising trends with clear language.

    2. Superior Buying Experience – Secure checkout and honest photos remove guesswork and save time.

    3. On-Time Delivery – Integrated courier links show live progress from rack to doorstep.

    4. Quick Concern Fixes – Most issues close within one exchange, keeping your plans intact.

    These pillars turn casual browsers into loyal fans who shop with calm confidence.

    Track, Exchange, Return – All in One Friendly Place

    From the Contact Us hub, you can trace parcels, book exchanges, or start returns without stress. Agents generate prepaid labels where policies allow and arrange pick-ups when possible. They give clear packing tips so items stay safe on the journey back. Refunds process quickly, and replacement stock leaves our warehouse at once. This smooth cycle saves you from long waits and hidden fees, turning potential worries into positive moments.

    Secure and Private Every Step

    We guard your data with strict encryption and routine security checks. Only authorized staff view customer records, and every login logs in real time. Payment gateways meet global compliance standards and block fraud attempts. Regular audits verify best practices and spotlight areas to tighten. By keeping systems strong, we let you focus on style rather than safety concerns. Your trust fuels our growth, and we protect it fiercely.

    Share Feedback and Shape the Future

    Every review, suggestion, or praise note lands on the desk of our leadership team. Monthly round-tables analyze themes and spark actionable steps. Recent feedback led to longer return windows and clearer size charts. Your voice pushes these wins forward and earns thank-you coupons as a token of gratitude. We invite new ideas for colors, cuts, and campaigns because the best inspiration often comes from you. Speak up, and watch your influence bloom in coming launches.

    Ready to Connect? Take the Next Step Now

    Add our numbers to your contacts, bookmark https://askanigroup.com/contact-us/, and reach out whenever inspiration strikes. One message unlocks expert advice, quick fixes, and exclusive insider perks. Join thousands of shoppers who already rely on our responsive crew for fashion guidance and order peace of mind. Contact Us today, feel valued instantly, and keep your wardrobe journey bold, secure, and endlessly stylish.