EXCHANGE & RETURN

At Trusted Brand by Askani Group of Companies, our customers are our top priority. If you want to exchange your purchase, our customer care team will help you every step of the way. The help you need is just a click away!

EXCHANGE POLICY

Domestic Orders:

  • Valid Days of Exchange: Any article purchased online can be exchanged from our stores as well as online within 07 days, once the article has been delivered, Simply notify us of your exchange intention within 48 hours of delivery by the email wecare@askanigroup.com. Customers who opt for the online exchange process, with a valid reason for exchange, won’t accept to change of mind.
  • Proof of Purchase: This includes either a receipt or the online order confirmation email.
  • Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and the original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defective, in the wrong size, or incorrect. In the case of home article exchange, it should be in Original Brand packing. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, Menswear and semi-formal pieces that are delivered in garment bags must be returned with their original packaging.
  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. However, if the item is defective or incorrect then the article will be picked up from the customer’s doorstep or returned to our nearest store location.
  • Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at wecare@askanigroup.com or you can call us at +92(0)309 825 8258. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep or customer dispatch to our nearest store location.

International Orders:

Currently, Trusted Brand by Askani Group of Companies does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

RETURN POLICY

  • Trusted Brand by Askani Group of Companies does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
  • Refund Policy: Refunds are not in cash – the client will be issued a coupon of the same value valid for the Online Store ONLY, which can be used immediately or within 30 days of validity. Please study your coupon carefully for further details.

ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • Trusted Brand by Askani Group of Companies holds the authority to cancel any order in cases, such as; the item being out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.
  • Furthermore, you can click on this link to track your order: