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My ACCOUNT
Although you can order as a guest, having a Trusted Brand by Askani Group of Companies account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.
To create your very own Trusted Brand by Askani Group of Companies Online Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account’ button at the bottom of the screen
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign in page, Enter your email address, Click on the link sent to you in your email address, Enter your new password.
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Your order history will be available on your Dashboard on your Account page.
ORDER
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
- Click on the ‘Shopping Bag’ button and proceed to Checkout
- Enter all your required shipping and billing information
- Right Side on ‘Payment Method’ and choose your method
- Click on ‘Place Order’ and check your email for a Sales Order Summar
To order with a Trusted Brand by Askani Group of Companies account:
- Click on the ‘Shopping Bag’ button and proceed to Checkout
- Enter all your required shipping and billing information
- Right Side on ‘Payment Method’ and choose your method
- Click on ‘Place Order’ and check your email for a Sales Order Summary
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92(0)309 825 8258 to confirm your order.
- First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.
- In case of article unavailability, a voucher for the paid amount will be issued valid for online stores only, which can be used instantly or in the future.
No, an item will only be reserved for you after you have confirmed your order at checkout.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92(0)309 825 8258.
The “Order” section on your Dashboard will give you details pertaining to your previous orders as well as the status of your current order with regard to the stage of processing.
- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
- Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
- Order Shipped: Your order has been shipped by the seller and is on its way.
- Order complete: Shipment received, and the transaction completed.
- Order Cancelled: The order was canceled.
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history, and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Unfortunately, we do not offer store pickups yet.
Yes, you can place your order by calling us at +92(0)309 825 8258 and messengers too, Please ensure to provide the article number, color and size of the product you wish to purchase.
You can contact our customer service to know the status of your order. Helpline +92(0)309 825 8258.
You can track your order by clicking here Track Your Order.
ORDER
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
- Click on the ‘Shopping Bag’ button and proceed to Checkout
- Enter all your required shipping and billing information
- Right Side on ‘Payment Method’ and choose your method
- Click on ‘Place Order’ and check your email for a Sales Order Summar
To order with a Trusted Brand by Askani Group of Companies account:
- Click on the ‘Shopping Bag’ button and proceed to Checkout
- Enter all your required shipping and billing information
- Right Side on ‘Payment Method’ and choose your method
- Click on ‘Place Order’ and check your email for a Sales Order Summary
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92(0)309 825 8258 to confirm your order.
- First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.
- In case of article unavailability, a voucher for the paid amount will be issued valid for online stores only, which can be used instantly or in the future.
No, an item will only be reserved for you after you have confirmed your order at checkout.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92(0)309 825 8258.
The “Order” section on your Dashboard will give you details pertaining to your previous orders as well as the status of your current order with regard to the stage of processing.
- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
- Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
- Order Shipped: Your order has been shipped by the seller and is on its way.
- Order complete: Shipment received, and the transaction completed.
- Order Cancelled: The order was canceled.
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history, and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Unfortunately, we do not offer store pickups yet.
Yes, you can place your order by calling us at +92(0)309 825 8258 and messengers too, Please ensure to provide the article number, color and size of the product you wish to purchase.
You can contact our customer service to know the status of your order. Helpline +92(0)309 825 8258.
You can track your order by clicking here Track Your Order.
PAYMENT INFORMATION
- Cash on Delivery – Local Orders Only
- PayPal – Coming Soon
- Debit / Credit Cards (VISA, MASTER) – Local & International Orders
- Bank Account – Local Orders Only
Please visit our Payments Guide for further details regarding payment methods for online orders.
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us at wecare@askanigroup.com or give us a call at +92(0)309 825 8258 with your order number for any clarification.
To avail of COD, please follow these instructions.
- At checkout, select “Cash on Delivery”.
- Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.
For international customers only: If Duty, Taxes, or VAT is charged at the shipping destination by international customs according to their local customs policy, it will be paid by the consignee/buyer. Trusted Brand by Askani Group of Companies will not accept any returns nor will it be responsible to pay any charges imposed by international customs, in terms of Duty/VAT.
On checkout select the “Bank Deposit” option and place your order. Transfer the total amount including Shipping charges (if applicable) to our official Bank Account within 24 hours of order placement. Share the screenshot of the transaction along with your account details and order number against which the payment has been made to our designated WhatsApp number or Email ID. The order will be processed after verification.
For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
To redeem a promotional code, simply type in or copy the code into the “Gift card or Discount Code or Coupon” text bar on the checkout page.
For out-of-stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.
Regartfully this service is currently not available +92(0)309 825 8258 and they will facilitate you with your reservation.
Unfortunately, for logistical reasons, we only accept cash for COD orders.
No, you only need to pay the full amount in cash once your parcel is delivered to you.
In such a scenario, please call Customer Care at +92(0)309 825 8258 for further details. Usually we facilitate customers in shape of credit voucher, however in any exceptional case, refund can also be facilitated which can take up to 15 working days as per the bank policy.
This coupon code can only be redeemed over the website via using the same email ID, upon which the coupon has been issued. This coupon code is valid for one-time usage only i.e., in case the amount is remaining in the coupon, it cannot be re-issued or extended.
DELIVERY
Local order delivery can take between 5 – 7 working days, and International delivery can take between 15 – 20 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order.
During SALE delivery time is up to 15 working days.
The Trusted Brand of Askani Group of Companies offers free nationwide shipping on orders of Rs.8000/- and above. However, free international shipping does not apply to any products. International shipping rates are based on parcel weight. These rates will be calculated when you are on the cart page.
For all local & international orders, shipping charges are mentioned separately as part of the order on the check-out page. The final amount charged will include shipping charges.
All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).
On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Also, you can track your order by clicking here Track Your Order.
We use TCS and M&P for local orders and Skynet Worldwide Express for international ones.
Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, country, and area code while placing an order given is accurate. On the third failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92(0)309 825 8258 and check if your order has been dispatched or not.
Regretfully, we’re not offering any shipment towards India as per Government directives till further notice.
- Please do not accept the parcel if it’s already opened or tempered in any way.
- Kindly only accept parcels that are packed in Trusted Brand by Askani Group of Companies flyers.
SECURITY
Customer information pertaining to name, card billing details, and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into fraud detection mechanisms.
Yes, you can place an order with us without any hesitation all your personal information is secured with us. We at Trusted Brand by Askani Group of Companies never compromise on the security of the personal details of customers.
Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.
n case of such a mishap, please call Customer Care at +92(0)309 825 82588 and they will aid you in rectifying your transaction records if the order is not dispatched then we will issue a refund. Please note that you may have to divulge personal card information.
- Please do not accept the parcel if it’s already been opened or tampered with in any way.
- Kindly only accept parcels that are packed in Trusted Brand by Askani Group of Companies flyers.
EXCHANGE
For all local orders, yes, you can always exchange your order for a valid reason within 02 days of the purchase, granted you have the original invoice, and the article is not being used.
Note: Sale articles are neither exchangeable nor refundable.
We will not charge for any exchange orders if the item shipped to you is damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, we will not consider it.
It usually takes 7-10 days to complete the online exchange process. However, you can exchange your order at any of our outlets after confirmation if the product is available at the respective outlet. Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for online order.
Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation.
Note for International Orders: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below the original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above the original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92(0)309 825 8258 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.
HKD