Questions about an order, a fabric or a size? You'll always reach a real person at Askani Group — someone who knows our collections and will stay with you until it's sorted.
Get in touch
Talk to us
- FastestWhatsApp+92 316 0129615Usually within 1–2 hours during care hours
- Call us+92-309-8258258Answered live during care hours
- Email[email protected]Within 1 working day
Official WhatsApp Channel
First look at every new drop
Follow our official WhatsApp Channel for new arrivals, restocks and sale alerts — free, private and one tap to leave.
- New arrivals first
- Sale & offer alerts
- Restock updates
When we're here
Customer care hours
Pakistan Standard Time (PKT)
11:00 am – 9:00 pm
Monday – Thursday & Saturday
Closed Friday & Sunday and on public holidays. Our website takes orders 24/7.
Shopping from abroad? That's…
- UAE & Oman
- 10:00 am – 8:00 pm
- Saudi Arabia & Qatar
- 9:00 am – 7:00 pm
- UK (GMT)
- 6:00 am – 4:00 pm
- Universal time (UTC)
- 06:00 – 16:00
Send a WhatsApp any time — we reply as soon as we're back.
Get the right answer faster
What can we help with?
Pick a topic and we'll open WhatsApp with the first line already written — just add the details and send.
- My orderStatus, delivery or changes before dispatch
- A productFabric, colour, size or availability
- Stitching & sizesMeasurements, custom sizes, stitching time
- A problem with my itemDefective, damaged, wrong or missing item
- PaymentPayment options, failed payment or refund
- Wholesale & resellingBulk orders or joining as a partner
Help us help you faster
- Include your order number (it's in your confirmation email and in My Account).
- For a damaged, faulty or wrong item, attach clear photos or a short unboxing video.
- For product questions, paste the product link so we know exactly which piece you mean.
No waiting
Instant answers
For business
Wholesale & partnerships
Wholesale & bulk orders
Email [email protected] with “Wholesale” in the subject — tell us the brands, quantities and delivery city or country, and we'll send rates within one working day.
Resellers & affiliates
Sell or share our products from home and earn on every order. Apply to the programme.
Brand collaborations, influencers and media: write to [email protected] with “Collaboration” in the subject.
In person
Visit our shop
Contact FAQs
How can I contact Askani Group?
You can reach us by WhatsApp (+92 316 0129615), phone (+92-309-8258258), email ([email protected]). WhatsApp is the fastest way to get help with an order.
What are your customer care hours?
Monday–Thursday & Saturday, 11:00 am – 9:00 pm (PKT). We are closed on Friday & Sunday and public holidays; messages received then are answered first thing on the next working day.
How quickly will you reply?
WhatsApp: usually within 1–2 hours during care hours. Email: within 1 working day. A real person — not a bot — reads and answers every message.
How do I check where my order is?
Use the Track Order page with your order number or tracking number — no login needed. Your tracking number is also emailed to you the moment your parcel ships.
Do you have a physical shop?
Yes. You can visit us at First Floor, New Sharjah Shopping Mall, Shop # M6 & M17, Hub River Road, Gulshan-e-Mazdoor Housing Scheme, Karachi during care hours.
Do you offer wholesale or bulk orders?
Yes. Email [email protected] with "Wholesale" in the subject line and tell us the brands, quantities and delivery city or country you need. To sell our products online from home, join our Reseller & Affiliate Programme.