Privacy Policy

Last updated: 27 July 2026

At Askani Group ("we", "our", "us"), your trust matters as much as your order. This policy explains, in plain language, what information we collect on askanigroup.com, why we collect it, and the choices you have. By using our website you agree to this policy.

1. Information We Collect

Information you give us. When you place an order, create an account, apply as a reseller, write a review, or subscribe to our newsletter, we collect details such as your name, email address, phone number, delivery address, and — for custom stitching — your garment measurements.

Information collected automatically. Like most websites, we receive your IP address, approximate country/city, browser and device type, and the pages you visit. We use this to keep the site secure, fast, and to understand which collections our visitors love.

What we never collect. We never see or store your full card or bank details — online payments are processed securely by our payment partners on their own systems.

2. How We Use Your Information

• Orders & delivery — to process your order, arrange shipping, and keep you updated by email.
• Your account — to let you sign in, view order history, and track parcels.
• Customer care — to answer questions, handle exchanges, and resolve issues.
• Security — to detect fraud, block bots and abusive traffic, and protect customer accounts.
• Improvement — to understand (in aggregate) how the site is used so we can improve it.
• Marketing (only with your consent) — if you subscribe to our newsletter, we may email you about new collections and offers. Every email includes an unsubscribe option.

3. Who We Share Data With

We share personal data only with trusted service providers, only as needed to serve you:

• Courier partners (e.g. TCS) — your name, phone and delivery address, so your parcel reaches you.
• Payment processors (e.g. PayFast) — to process online payments securely. Card details go directly to them, never to us.
• Email service — to deliver order confirmations, verification and password-reset emails.
• Security & infrastructure providers (e.g. Cloudflare) — to keep the website fast and protected.

We never sell, rent, or trade your personal information to anyone.

4. Cookies & Similar Technologies

We use a small number of cookies — and we keep them purposeful:

• Essential cookies — keep you signed in and remember your currency and language. The site cannot work without these.
• Cart & wishlist — stored in your own browser so your selections are waiting when you return.
• Security — our human-verification (Cloudflare Turnstile) may set a cookie to tell real customers apart from bots.
• Analytics — if enabled, privacy-respecting usage statistics help us improve the store.

You can clear or block cookies in your browser settings at any time; essential features like sign-in and cart may stop working if you do.

5. How Long We Keep Your Data

Order records are kept as long as required for accounting, tax, and warranty purposes. Account details stay until you ask us to delete your account. Unverified accounts and stale data are cleaned up automatically. Security logs are kept briefly and then removed.

6. How We Protect Your Data

Your data is protected with industry-standard measures: encrypted (HTTPS) connections, encrypted password storage, strict access controls, audit logging of administrative actions, and regular backups held securely. No system is 100% immune, but security is engineered into this platform — not added as an afterthought.

7. Your Rights

You are always in control of your data. You may:

• Access — ask for a copy of the personal data we hold about you.
• Correct — update your details any time from your account, or ask us to fix them.
• Delete — ask us to erase your account and personal data (except records we must keep by law).
• Unsubscribe — opt out of marketing emails with one click, any time.

To exercise any of these rights, email us at [email protected] — we respond promptly.

8. Children's Privacy

Our website is intended for customers aged 18 and above. We do not knowingly collect personal information from children.

9. Changes to This Policy

If we make meaningful changes to this policy, we will update this page and revise the "Last updated" date above. Significant changes may also be announced on the website.

10. Contact Us

Askani Group of Companies
Email: [email protected]
Website: askanigroup.com

We're happy to answer any question about your data — big or small.