These terms are the agreement between you and Askani Group when you shop with us. We've written them in plain English, because fair terms should be easy to understand.
In 30 seconds
The essentials
Original products only
Everything we sell is genuine and bought from the brand or its authorised channels.
Clear prices
Set in PKR. Shipping and duties explained before you pay.
Cancel free until dispatch
Stitched pieces: until stitching begins.
Defective? We make it right
Report within 72 hours. No change-of-mind returns or exchanges.
This summary is for convenience — the full terms below apply. Nothing in these terms limits any rights you have under consumer laws that apply to you.
1. Who we are & these terms
askanigroup.com is owned and operated by Askani Group of Companies (“Askani Group”, “we”, “us”), a retailer of original Pakistani fashion and lifestyle products based in Karachi, Pakistan (First Floor, New Sharjah Shopping Mall, Shop # M6 & M17, Hub River Road, Gulshan-e-Mazdoor Housing Scheme, Karachi).
By using this website or placing an order you agree to these Terms & Conditions together with our Shipping, Payment, Return & Refund and Privacy policies, which form part of them. Orders placed with us on Etsy or Amazon are also subject to that platform's terms.
2. Eligibility & your account
- You must be at least 18 years old, or shop with the involvement of a parent or guardian.
- You can check out as a guest or create an account. Please keep your password private — you are responsible for activity on your account, and should tell us straight away if you think someone else has used it.
- Please give accurate, complete details, especially your delivery address and phone number.
- We may suspend or close an account that is used fraudulently or in breach of these terms. Long-inactive accounts may be locked after email reminders and later removed.
3. Products, colours & sizing
- We describe and photograph every product as accurately as we can, including fabric, pieces included and measurements.
- Colours can look slightly different on screens and under studio lighting. Small variations in colour, print placement or embroidery are natural in textiles and aren't considered defects.
- Sizes follow the size chart shown on each product. Please check it before ordering — our team is happy to advise.
- All products are subject to availability. If an item sells out after you order, we'll offer an alternative or a full refund.
4. Prices & currency
- Prices are set in Pakistani rupees (PKR). Prices shown in other currencies are converted for convenience; the amount and currency you are charged are confirmed at checkout.
- Shipping, handling and — where collected — import duties are shown separately at checkout before you pay. For most international destinations, import duties and taxes are not included and are paid by you on delivery.
- Prices and offers may change at any time, but changes never affect an order you have already placed.
- If a product is listed at an obviously wrong price because of an error, we'll contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.
5. Placing an order
When you place an order you are offering to buy the products in your bag. Our contract with you begins when we send your order confirmation email. We may decline or cancel an order — for example if an item is unavailable, the payment isn't authorised, we can't deliver to the address, or we suspect fraud — and will refund anything you've paid in full.
We may limit quantities per customer, particularly on sale items and new launches, and may decline orders that appear to be for unauthorised resale.
6. Payment
You can pay using the methods offered at checkout, including Cash on Delivery within Pakistan. Online payments are processed securely by our payment partners, and we never store your full card details. Full details are in our Payment Policy.
7. Delivery, risk & ownership
Delivery times and charges are set out in our Shipping Policy. Delivery dates are estimates; we'll always do our best to meet them and keep you informed if there's a delay.
Products are at our risk until they are delivered to the address you gave us. Ownership passes to you once we have received full payment and the order has been delivered.
8. Cancelling an order
- Before dispatch: cancel free of charge and receive a full refund of anything you paid.
- After dispatch: the order can't be cancelled. Refused or undeliverable parcels are handled under our Return & Refund Policy.
- Stitched or made-to-order: cancel only until stitching begins.
9. Returns & refunds
Defective, damaged or wrong? We put it right.
If an item arrives defective, damaged or different from what you ordered, tell us within 72 hours of delivery and we'll refund you in full or send the same item again, at our cost. We don't accept returns or exchanges for change of mind, fit or preference. The full rules are in our Return & Refund Policy.
10. Custom stitching & made-to-order
- Stitched and made-to-order pieces are made to the size or measurements you choose. Please check your measurements carefully — we tailor exactly to what you submit.
- These orders need an advance payment of 50% before work begins and take extra time, shown at checkout.
- They are final sale and can't be returned or exchanged. If the finished piece doesn't match the measurements you gave us, or arrives damaged, we alter or remake it at our cost.
- Handmade finishing means small differences (for example in stitch placement or embroidery alignment) may occur and aren't defects.
11. Coupons, offers & loyalty points
- Coupons, sale prices and other offers apply only during their stated period and under their stated conditions, and can't be exchanged for cash.
- Unless stated otherwise, only one coupon can be used per order, and coupons can't be applied after an order is placed.
- Loyalty points are earned and redeemed as described on our Loyalty Programme page. They have no cash value, can't be transferred, and may be adjusted if an order is cancelled or refunded.
- We may withdraw an offer or points gained through misuse, errors or fraud.
12. Reseller & Affiliate Programme
Our Reseller & Affiliate Programme is open to approved partners. Commission rates, payout schedules and programme rules are shown in your partner dashboard and form part of your agreement with us. Partners must describe our products honestly, may not use our name or logo in a misleading way, and may not make promises on our behalf beyond our published policies. We may suspend a partner account for misuse, and commissions on cancelled, refunded or fraudulent orders are reversed.
13. Reviews & content you share
We welcome honest reviews, good or bad. By posting a review, photo or other content, you confirm it is yours and genuine, and you allow us to display and share it on our website and social channels (credited with your first name). We may remove content that is offensive, unlawful, off-topic, fake or contains personal information.
14. Intellectual property
The Askani Group name and logo, website design, text, photos, videos and other content belong to us or our licensors. Brand names and trademarks of the labels we sell belong to their respective owners and are used only to identify genuine products. You may not copy, reproduce or use our content for commercial purposes without our written permission.
15. Acceptable use
Please don't misuse the website. In particular, you must not:
- place fraudulent or false orders, or use someone else's payment details;
- try to gain unauthorised access to the site, other accounts or our systems, or interfere with their security or performance;
- scrape, copy or harvest content or data by automated means without permission;
- post fake reviews or unlawful, abusive or misleading content.
16. Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. Our total liability for any order is limited to the amount you paid for it. We are not responsible for indirect or business losses, or for delays or losses caused by customs authorities or events outside our control.
Nothing in these terms excludes or limits liability that cannot be excluded by law, including for fraud or death or personal injury caused by negligence.
17. Events outside our control
We aren't liable for delays or failures caused by events beyond our reasonable control — such as natural disasters, severe weather, strikes, courier or customs disruption, internet or power outages, government action or public-health emergencies. If such an event affects your order, we'll let you know and, if it can't be fulfilled, refund you in full.
18. Governing law & disputes
These terms are governed by the laws of Pakistan, and the courts at Karachi have jurisdiction over any dispute. If you are a consumer living outside Pakistan, you also keep the protection of any mandatory consumer laws of your country.
We'd much rather solve a problem than argue about it — please contact us first, and we'll do everything we reasonably can to put things right quickly.
19. Changes & general terms
- We may update these terms from time to time. The version that applies to your order is the one shown on the website when you placed it; the “Last updated” date above shows the latest version.
- If any part of these terms is found invalid, the rest remains in full effect.
- If we don't enforce a right straight away, we can still enforce it later.
- Questions about these terms? Email [email protected] or call +92-309-8258258.
Common questions
When is my order accepted?
When we send your order confirmation email after payment (or, for Cash on Delivery, after the order is placed and, if needed, verified). If we can't fulfil an order, we tell you and refund anything you've paid in full.
Can I cancel my order?
Yes, free of charge, until it is dispatched. Stitched and made-to-order pieces can be cancelled only until stitching begins.
What if the colour looks different in person?
We photograph every piece carefully, but screens and lighting vary, so slight colour differences can happen and aren't treated as a defect. If you'd like a second opinion before ordering, message us and we'll help.
Which law applies to purchases from Askani Group?
The laws of Pakistan, with the courts of Karachi having jurisdiction. If you buy as a consumer abroad, you also keep any rights your local consumer law gives you. For any concern, write to [email protected] first — most things are solved in a day.
Still have a question?
If anything in these terms is unclear, just ask — we'll explain it in plain words.