Shipping Policy

Last updated: 27 July 2026

Every order is packed at our Karachi facility and handed to couriers we trust with our own name.

1. Order Processing

Orders are processed and dispatched within 1–2 working days (Mon–Sat, excluding public holidays). Custom-stitched orders take additional working days as shown at checkout, since each piece is tailored to your measurements. You receive an email the moment your parcel ships.

2. Delivery Within Pakistan

• Couriers: primarily TCS, along with other reputable courier partners depending on your city and service availability.
• Timelines: major cities typically 2–4 working days after dispatch; other cities and remote areas 3–6 working days.
• Charges & free shipping: exact delivery charges — and any free-shipping threshold — are shown clearly at checkout before you pay.
• Cash on Delivery is available nationwide (see our Payment Policy).

3. International Delivery

• Courier: we ship worldwide via SkyNet Worldwide Express, with full tracking.
• Timelines: typically 7–14 working days after dispatch, depending on destination and customs processing.
• Customs, duties & taxes: any import duty, VAT or customs charge levied by your country is the recipient's responsibility and is not included in our prices or shipping charges.
• Payment: international orders are prepaid (no COD outside Pakistan).

4. Tracking Your Order

Your tracking number is emailed on dispatch, and you can follow your parcel live any time on our Track Order page — no login needed.

5. Address & Delivery Attempts

Please ensure your address and phone number are complete and correct — couriers call before delivery. If a parcel is returned to us because of an incorrect address, repeated failed attempts, or refusal to accept, re-dispatch may carry an additional delivery charge.

6. Delays Beyond Our Control

Occasionally weather, strikes, customs inspections or peak-season volumes can delay couriers. We monitor every shipment and will always help you chase a delayed parcel — message us with your order number and we'll take it from there.

7. Received a Damaged Parcel?

If your parcel arrives damaged, please record a video/photos before and while opening it and contact us within 48 hours — you are fully covered under our Delivery Promise.