Payment Policy
Last updated: 27 July 2026
Pay the way that suits you — every option is secure, and we never see or store your card details.
1. Payment Methods
- Cash on Delivery (COD) — available across Pakistan. Pay the exact invoice amount in cash when your parcel arrives.
- Online payment — debit/credit cards and supported bank methods, processed securely by our certified payment partners (e.g. PayFast). Your card details go directly to the payment gateway over an encrypted connection — they never touch our servers.
- Bank transfer — direct deposit to our official company account; details are provided at checkout or by our team. Orders dispatch after the transfer is verified.
2. Currency
Our base currency is Pakistani Rupee (PKR). Prices displayed in other currencies are convenient estimates; the payment is processed as shown at checkout. For international cards, your bank's exchange rate and any card fees are determined by your bank.
3. Advance Payment — Custom Orders
Custom-stitched orders require an advance payment (the exact percentage is shown at checkout) before tailoring begins. The remaining balance, if any, is payable as agreed — for COD custom orders, at delivery. Because these pieces are made to your measurements, the advance is non-refundable once stitching has started, except for a fault on our side.
4. Order Verification
To protect our customers, orders may be verified by phone or WhatsApp before dispatch, and we screen transactions for fraud. Orders that cannot be verified, or that our payment partners flag, may be cancelled with a full refund of any amount received.
5. Receipts
A confirmation email with your order summary is sent immediately after checkout, and your invoice accompanies your parcel. Registered customers can view their full order history any time in My Account.
6. Refund Method
Where a refund is due under our Return, Exchange & Refund Policy: online payments are reversed to the original payment method, and COD payments are refunded by bank transfer — within 7–10 working days of approval.
7. Pricing Errors
In the rare case of an obvious pricing or technical error, we may cancel the affected order before dispatch and refund any amount paid in full — with our apologies.
8. Questions
Anything unclear about paying? Message us on WhatsApp or email [email protected] — we'll walk you through it.