Return, Exchange & Refund Policy

Last updated: 27 July 2026

We inspect and pack every order with care, and we believe in being completely upfront about our policy — no fine print, no surprises.

1. All Sales Are Final

We do not offer returns, exchanges or refunds for change of mind, disliking a colour or design after delivery, or ordering the wrong item. Please review the product photos, description, fabric details and included pieces carefully before ordering — and message us on WhatsApp before you buy if you have any question; we respond quickly and honestly.

Minor colour variation from screen images (due to photography lighting and display differences) is normal for fashion products and is not considered a defect.

2. Our Delivery Promise — When We Make It Right

If the mistake is on our side, we take full responsibility. You are covered for:

• Wrong item delivered — you received a different product, design or piece-count than you ordered.
• Damaged or defective on arrival — the item or parcel arrived damaged in transit, or has a genuine manufacturing/stitching fault.

In these cases we will, at your choice, send a free replacement (our preference, dispatched on priority) or issue a full refund — including any delivery charges you paid. Return pickup for approved claims is arranged and paid by us.

3. Claim Conditions

To keep this promise fair for everyone, an approved claim requires all of the following:

• Report within 48 hours of delivery — via WhatsApp or [email protected] with your order number.
• Clear photos or video of the item and packaging showing the issue. An unboxing video is the strongest proof and we highly recommend recording one when opening any parcel.
• Unused condition — the item must be unworn, unwashed, unaltered and free of any scent or marks.
• All original tags intact and the item in its original packaging.
• Invoice / order slip included with the return parcel.

Claims that do not meet these conditions, or items returned without prior approval, cannot be accepted.

4. Process & Timeline

• Step 1: Contact us within 48 hours of delivery with your order number and photos/video.
• Step 2: Our team reviews your claim within 1–2 working days and confirms approval.
• Step 3: We arrange courier pickup of the item (at our cost).
• Step 4: After the item is received and inspected, your replacement is dispatched on priority, or your refund is issued within 7–10 working days.

Refunds for online payments are reversed to the original payment method. Cash-on-Delivery orders are refunded by bank transfer to your account.

5. Not Covered

• Change of mind, size or colour preference after delivery.
• Custom-stitched items — made to your measurements, these cannot be returned or refunded (a genuine stitching fault on our side will be corrected or exchanged).
• Damage caused after delivery — wear, washing, alteration, or mishandling.
• Minor colour difference from screen images.

6. Questions First — Always Welcome

Unsure about a fabric, size or design? Message us before ordering — our team genuinely helps you choose right the first time. That is the best return policy of all.